• Member
  • Service provider
  • DMA user
  • EmployerZone

WELCOME TO THE GEMS MEMBER ONLINE FACILITY

Thank you for visiting us online. Sign in here to access your membership information.

On this secure website you can:

  • View your available benefits.
  • View your personal details and update your contact details.
  • Search for recent claims.
  • View your past claims statements, hospital pre-authorisations or chronic authorisations.
  • Choose in which language you would like to receive your communication.
  • Request a new membership card and generate a printable membership certificate.
  • And so much more!

Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.

Sapphire Beryl Ruby Emerald Onyx

Governance


In addition to the Scheme's Board of Trustees and Executive Team, GEMS has six Committees that oversee the work done in various areas. They perform their duties with your interests in mind.

Committees of the Board are:

Audit Committee: Assists the Board of Trustees in carrying out its duties relating to the Scheme's accounting policies, internal control systems, financial reporting and risk management practices.

Operations Committee: Assists the Board of Trustees in ensuring efficient operations of the Scheme, such as the collection of contributions, claim payments and managing member records. The committee also assists the Board of Trustees with marketing and communications.

Ex Gratia Committee: Assesses, decides and reports on the approval of Ex Gratia payments, such as the payment of members' claims where normal benefits are not available. Strict criteria are consistently applied when the committee meets every six weeks to consider requests for Ex Gratia payments.

Governance and Risk Committee: Ensures that sound corporate governance is applied in the Scheme's affairs by making sure the Scheme complies with all laws and rules that affect its operations. The committee also makes sure that risks to the Scheme's business are identified and properly managed and that the interests of all stakeholders in the Scheme are properly protected.

Dispute Committee: Independently considers and presides over any dispute the members may refer to them for consideration.

Remuneration Committee: The Committee's responsibilities include, inter alia, overseeing the maintenance and administration of the GEMS Remuneration Policy for employees, trustees and independent committee members and reporting against the Policy; overseeing the maintenance and administration of the GEMS Performance Management Policy for employees; ; and overseeing the annual employee and trustee salary surveys conducted on behalf of the Scheme.

General Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >

The Red Pages›

Your guide to
accessing
your
benefits

Friends of GEMS ›

Find a
healthcare
provider in
your area

Managing HIV ›

Our full support
for members
living with
HIV

Fraud Zone ›

Please be alert,
and blow the
whistle on
fraud!

Contribution
Calculator ›

Keep all your
options
open

Maternity
Programme ›

High-quality care for our
expectant
mothers

The GEMS Network ›

for affordable
benefits

My Wellness ›

Our commitment
to your
health and
wellbeing