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On this secure website you can:
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a pleasant one.
As a healthcare service provider, if you provide services to any of our members, you can register on our secure website to:
Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.
DMA is the first tool of its kind in South Africa - providing employers with easy, 24/7 access to the membership data of their entire employer group or branch - through the Internet. DMA allows you to:
Any queries? Please provide feedback so that we can make your GEMS online experience a pleasant one.
Do you know your rights as a GEMS member when visiting your GP, Dentist, Optometrist or Pharmacy on the Sapphire and Beryl
Service Provider Network?
If you are on the Sapphire or Beryl benefit options you must always make sure that your healthcare service provider is part of the GEMS Network. You can find a Network provider by contacting the Call Centre on 0860 00 4367, by using the ‘Friends of GEMS' SMS facility (33489) or by visiting www.gems.gov.za, clicking on ‘The GEMS Network' and using the ‘Find a Network provider' tool.
Remember that your Network service provider should display a sign in their practice which will confirm that they are part of the GEMS Network.
You will enjoy the following benefits if your healthcare providers are on the GEMS Network:
Your Network GP will refer you to a specialist if necessary by completing a specialist referral form and getting an authorisation number before your specialist visit.
Your GEMS Network provider has agreed to provide you with excellent service and care. They have also agreed to be profiled by the Scheme and to be mentored to improve their practice performance, if necessary.
What to do if your Network provider makes you pay co-payments out of your own pocket
We have terminated eight service providers from the Network since the beginning of 2012 because they have not conformed to the above requirements. It is your right as a GEMS member to inform us if your service provider does not comply to the GEMS Network requirements.
These service providers can be reported by calling the GEMS Fraud line on 0800 21 2202. You can also send an email to firstname.lastname@example.org or send a fax to 086 726 1681. Information can also be posted to: The Fraud Services Manager, PO Box 21076, Valhalla, 0137
Download various forms relating to your membership in easy-to-use PDF format. Click Here >