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WELCOME TO THE GEMS MEMBER ONLINE FACILITY

Thank you for visiting us online. Sign in here to access your membership information.

On this secure website you can:

  • View your available benefits.
  • View your personal details and update your contact details.
  • Search for recent claims.
  • View your past claims statements, hospital pre-authorisations or chronic authorisations.
  • Choose in which language you would like to receive your communication.
  • Request a new membership card and generate a printable membership certificate.
  • And so much more!

Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.

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Contact Us


MEMBERS ›

 

General Enquiries ›

  • GEMS call centre: 0860 00 4367
  • Fax: 0861 00 4367
  • Emergency number: 0800 44 4367 (available 24-hours)
  • Confidential fraud line: 0800 21 22 02
  • Email: enquiries@gems.gov.za

  

GEMS Call Centre operating hours ›

  • Monday to Friday 08h00 - 17h00
  • Saturday 08h00 - 12h00  

  

E-mail ›

 

Physical Address ›

GEMS (administrative), 61 St George's Mall, Cape Town

 

Walk-in Centres›

Please click here to view the Walk-in Centres contact details.

 

Postal Address ›

GEMS, Private Bag X782, Cape Town, 8000

 

Confidential HIV/Aids line ›

  • Tel: 0860 436 736
  • Fax: 0800 436 7329
  • Postal address: HIV/AID DMP, Private Bag x13, Rivonia, 2128


PROSPECTIVE MEMBERS ›

SMS your PERSAL/PERSOL number to 083 450 4367 and a GEMS call centre agent will call you at a convenient time.
Email: join@gems.gov.za


HEALTHCARE PROVIDERS ›


HR PRACTITIONERS ›

Email: premiums@gems.gov.za


MEDIA ›

Media enquiries can be referred to Martina Nicholson Associates.
Email:  martina@mnapr.co.za

 

General Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >