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WELCOME TO THE GEMS MEMBER ONLINE FACILITY

Thank you for visiting us online. Sign in here to access your membership information.

On this secure website you can:

  • View your available benefits.
  • View your personal details and update your contact details.
  • Search for recent claims.
  • View your past claims statements, hospital pre-authorisations or chronic authorisations.
  • Choose in which language you would like to receive your communication.
  • Request a new membership card and generate a printable membership certificate.
  • And so much more!

Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.

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Contact Us > Terms of Use

Terms of Use


  • 1. This website legal notice is enforceable and binding on all visitors and users of this website.
  • 2. This website contains confidential information, which is the property of the Government Employees Medical Scheme (GEMS) and/or its members and partners. No person may use or disclose information on this website, links or attachments hereto, to any person whatsoever without GEMS's prior written consent. Unauthorised disclosure and/or use may result in civil and criminal liability.
  • 3. The information in this website, links or attachments thereto is intended to serve as general information, you are hereby notified that any disclosure, copying or distribution of the information in this website or the taking of any action in reliance thereon or pursuant thereto, is strictly prohibited.
  • 4. Whilst GEMS strives to ensure that information posted in this website is obtained from reliable sources, GEMS and its directors, officers and employees provide no representation or warranty, express or implied, regarding the accuracy, correctness and completeness of information contained in this website.
  • 5. Under no circumstances shall GEMS, its directors, officers and employees be liable to any party for any direct, indirect, special or consequential damages, including, without limitation, any loss of profits, business interruption flowing from direct or indirect reliance on any information set out in this website.
  • 6. GEMS retains the copyright, trademark, trade restrictions and other laws relating to intellectual property rights in all elements of this website including, but not limited to the general design and the images. The user is hereby licensed to open and read the website and/or attachments only - all other rights are reserved unless so indicated by GEMS.
  • 7. The views and opinions expressed in this website, links or attachments hereto do not necessarily reflect the views and/or opinions of GEMS.
  • 8. Subject to urgent and interim relief, all disputes and/or disagreements and/or damages and/or liabilities, in any manner related to the:
    • 8.1 interpretation, validity, access to and enforceability of this website legal notice;
    • 8.2 content (including message headers, links and/or attachments) of this website message, shall be referred to urgent and confidential arbitration in terms of the arbitration rules of the Arbitration Foundation of Southern Africa and such arbitration shall be conducted in Cape Town in English.
  • 9. The law of South Africa shall govern this website legal notice.
  • 10. Information disclosures required by law:
    • 10.1 Full name of GEMS: Government Employees Medical Scheme;
    • 10.2 Postal address: Private Bag X782, Cape Town 8000
    • 10.3 Street address: 61 St George's Mall, Cape Town, 8001
    • 10.4 Website: http://www.gems.gov.za/
  • 11. The latest website legal notice shall at all time take precedence over any other website legal notice and GEMS reserve the right to amend this website legal notice from time to time.

General Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >

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