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WELCOME TO THE GEMS MEMBER ONLINE FACILITY

Thank you for visiting us online. Sign in here to access your membership information.

On this secure website you can:

  • View your available benefits.
  • View your personal details and update your contact details.
  • Search for recent claims.
  • View your past claims statements, hospital pre-authorisations or chronic authorisations.
  • Choose in which language you would like to receive your communication.
  • Request a new membership card and generate a printable membership certificate.
  • And so much more!

Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.

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Managing HIV


GEMS has an effective HIV/AIDS Disease Management Programme (DMP) for its members. 

Will information be kept confidential?

This programme is managed by a team of healthcare professionals separately from other Scheme programmes and the employer. The HIV/AIDS DMP has its own confidential telephone, fax and private mailbag facilities. Special care is taken to maintain confidentiality.

What benefits are available?

  • Medicine to treat HIV/AIDS (antiretroviral therapy)
  • Medicine to treat and prevent opportunistic infections related to HIV/AIDS, including multi-vitamins where appropriate
  • Pathology tests
  • Ongoing emotional support through a Nurse Line (phone service)
  • Regular monitoring of the patient's conditions to ensure that he/she starts treatment at the right time and that it is effective
  • Clinical support and guidelines for treating doctors
  • Help in finding a registered counsellor in the patient's area.
  • Treatment to prevent the transmission of the virus from mother to child (including treatment for the baby)
  • Treatment to prevent the transmission of HIV from accidental exposure to infected bodily fluids (sexual assault, needle stick injury)
  • Access to a specially trained medical team who will review the patient's details and consult with their doctor to ensure that they receive the most appropriate treatment
  • Reminders for the patient and doctor to do regular check-ups and tests to monitor the state of the patient's health and update the treatment where necessary.

People who were accidentally exposed to HIV can call 0860 436 736 so that appropriate treatment, called post-exposure prophylaxis, can be arranged.

Click on the links below to access the HIV Disease Management Programme (DMP) brochures:

Living well with HIV/AIDS

Your helping hand in trying times

Voluntary counselling and testing

Tuberculosis

Sexually Transmitted Diseases (STDs)


How do you register on the HIV/AIDS DMP?

Step 1
Patients should ask their clinic or doctor to test them if they do not know their HIV status. GEMS will pay for this test and the doctor will be informed of the results.

Step 2 Patients who are HIV positive can call the HIV Disease Management provider on 0860 436 736 and ask for an application form. You can also download a form here.

Step 3 A doctor needs to examine the patient and complete the form. GEMS will pay the doctor for completing the form.

Step 4 The completed form must be faxed to the confidential toll free fax number 0800 436 73 29.

Step 5 The patient will be contacted and the outcome of their application discussed.

Forms >

Download various forms relating to your membership in easy-to-use PDF format. Click Here >

New Member Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >

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