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WELCOME TO THE GEMS MEMBER ONLINE FACILITY

Thank you for visiting us online. Sign in here to access your membership information.

On this secure website you can:

  • View your available benefits.
  • View your personal details and update your contact details.
  • Search for recent claims.
  • View your past claims statements, hospital pre-authorisations or chronic authorisations.
  • Choose in which language you would like to receive your communication.
  • Request a new membership card and generate a printable membership certificate.
  • And so much more!

Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.

Sapphire Beryl Ruby Emerald Onyx

Designated Service Providers


A DSP is a healthcare provider or group of providers who have been selected by GEMS to provide members with the diagnosis, treatment and care in respect of medical conditions, including PMB conditions. GEMS has selected the following DSPs for PMB care:

  • State hospitals
    The State is GEMS's DSP for the treatment of in-hospital PMBs. Click here to find the provincial hospitals.
  • Chronic medicine DSPs
    It is recommended that members use the chronic medicine Courier Pharmacy (Medipost) and contracted pharmacies in the chronic medicine Pharmacy Network to obtain all chronic medicine (including medicine for HIV). If they use another pharmacy they will have to make a co-payment out of their own pocket. Members will be allocated to the chronic medicine Courier Pharmacy for a minimum period of six months. Thereafter they can choose another pharmacy on the chronic medicine Pharmacy Network or remain with the chronic medicine Courier Pharmacy. This is in line with the six month script cycle. Click here for the 2015 Chronic Medicine Guide.
  • GEMS Network of healthcare providers
    For members (especially those on the Sapphire and Beryl options) to have access to comprehensive benefits through a network of healthcare providers. Click here to find a network healthcare provider.
  • GEMS Emergency Medical Services (EMS) Network
    For unlimited EMS assistance to all members.
  • Specialist Network
    The Specialist Network currently covers Paediatricians, Obstericians and Gynaecologists. This will be extended to more specialties in 2015.

Forms >

Download various forms relating to your membership in easy-to-use PDF format. Click Here >

New Member Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >