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The Red Pages

How to avoid co-payments

Co-payments are portions of the cost of procedures or services provided by doctors that members will be responsible to pay. The co-payment can be a certain amount or a percentage of the total bill. Read more>  

GEMS supports the Protection of Personal Information (POPI) Act

Complying with this Act will allow us to continue to provide you with improved coordination of care in a secure environment thereby granting us the ability to enhance your current quality of care. Read more  

Physicians are now part of the GEMS Specialist Network

The GEMS Specialist Network now gives you access to Physicians as well as Paediatricians, Obstetricians and Gynaecologists. This network will expand to even more specialities in the future. Read more>  

Introduction of waiting periods: Stricter controls to protect our members and remain a sustainable medical scheme>

Since our launch in 2006, we have prided ourselves on being able to provide all public service employees with equitable access to affordable and comprehensive healthcare benefits. To ensure that our members and their families have access to the healthcare they need. Read more>  

Mental health and HIV>

The term ‘common mental disorder', used to describe disorders that are highly dominant in the general population. Read more>

Why it is important to know your benefits for treating your mental illness>

Psychiatrists are medical doctors who will assess, diagnose and treat a mental illness. A psychologist's field of study is in assisting you with managing your thoughts, thinking and reasoning abilities. Read more>

How to submit your medical claim>

When submitting a claim, make sure the following information is on the healthcare service provider's invoice or claim.           Read more>


Forms >

Download various forms relating to your membership in easy-to-use PDF format. Click Here >

Member Enquiries >

0860 00 4367 (Call Centre) More Contacts >