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GEMS self-help kiosks


Emerald Value Option

Because we know that you are always looking for smart ways to save, we have created the new, smart Emerald Value option. It gives you the same rich benefits as the existing Emerald option, but at a more affordable rate. Read more

GEMS self-help kiosks


An exciting and unique development for all our members.These days the internet empowers and informs people faster than ever before. We are, however, also aware that many of our members have limited access and/or appropriate equipment to be able to connect with us. Read more

Introduction of capped fees on wheelchairs and crutches

One of the significant challenges faced by the healthcare industry today is the increasing impact of wasteful claims being submitted by members and healthcare service providers.
That is why we have implemented a monetary limit (i.e.capped fee) on crutches and wheelchairs. Read more 

Caesarean section benefit changes

From 1 September 2016, all in-hospital maternity caesarean sections for non-medical reasons (i.e. elective caesarean) are funded up to the cost of a normal vaginal delivery.
A minimum shortfall of up to R10 000 may apply to the hospital cost, which the member/patient will be liable for.

How to avoid co-payments

Co-payments are portions of the cost of procedures or services provided by doctors that members will be responsible to pay. The co-payment can be a certain amount or a percentage of the total bill. Read more>  

GEMS supports the Protection of Personal Information (POPI) Act

Complying with this Act will allow us to continue to provide you with improved coordination of care in a secure environment thereby granting us the ability to enhance your current quality of care. Read more  

Physicians are now part of the GEMS Specialist Network

The GEMS Specialist Network now gives you access to Physicians as well as Paediatricians, Obstetricians and Gynaecologists. This network will expand to even more specialities in the future. Read more>  

Introduction of waiting periods: Stricter controls to protect our members and remain a sustainable medical scheme>

Since our launch in 2006, we have prided ourselves on being able to provide all public service employees with equitable access to affordable and comprehensive healthcare benefits. To ensure that our members and their families have access to the healthcare they need. Read more>  

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Forms >

Download various forms relating to your membership in easy-to-use PDF format. Click Here >

Member Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >