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WELCOME TO THE GEMS MEMBER ONLINE FACILITY

Thank you for visiting us online. Sign in here to access your membership information.

On this secure website you can:

  • View your available benefits.
  • View your personal details and update your contact details.
  • Search for recent claims.
  • View your past claims statements, hospital pre-authorisations or chronic authorisations.
  • Choose in which language you would like to receive your communication.
  • Request a new membership card and generate a printable membership certificate.
  • And so much more!

Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.

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How to Join


To become a member, follow these simple steps ›

  • Click here to get an application form. You can also get an application form by contacting the Call Centre on 0860 00 4367, from your nearest GEMS walk-in centre, or from your HR department;
  • Complete the form, ensuring that you have completed all the sections in full and that you have provided the requested supplementary documents (see ‘Documents Required’ below)
  • Send the completed form and documents by:
    • fax to 0861 00 4367;
    • post to GEMS, Private Bag X782, Cape Town, 8000;
    • email to enquiries@gems.gov.za; or
    • drop it off directly at a GEMS walk-in centre

Detailed list of requirements and documents needed to register a dependant ›


Husband or wife

  • For a customary marriage, we need an affidavit from the principal member confirming the obligation towards the
    husband or wife.
  • We need a certified copy of the marriage certificate if married and the surname of the husband or wife is different from the principal member's surname.

Ex-husband or ex-wife

  • We need a copy of the legal obligation to provide medical support as required by the divorce settlement.

Partner

  • We need an affidavit (completed by the principal member, partner and a witness) confirming that the dependant is the
    principal member's life partner.

Children (biological, adopted, step or foster) under the age of 21

  • If the child's surname is different to that of the principal member, the principal member must complete an affidavit stating the reason for the difference and confirming the obligation towards the child.

Children (biological, adopted, step or foster), over the age of 21

If the child is a student and not yet 28 years old, we need:

  • Proof of full-time registration at a recognised tertiary institution.
  • Affidavit from the principal member confirming financial dependency.

If the child is totally dependent due to mental or physical disability, we need:

  • Proof of disability from a medical practitioner (medical assessment report to be completed by a medical
    practitioner) and
  • An affidavit from the principal member confirming financial dependency and that the child is not in a state institution.

If the child is neither a student nor disabled, we need:

  • An affidavit from the principal member confirming financial dependency.
  • Remember: In this instance, you will pay adult rates for this dependant.

Parents, parents-in-law, grandparents and grandparents-in-law

  • We need an affidavit from the principal member confirming financial dependency of the dependants.
  • Parents-in-law and grandparents-in-law may only be registered if the husband, wife or partner is also registered as a dependant.

Grandchildren and great grandchildren

They may be registered as dependants:

  • If the principal member or the husband or wife receives a child support grant
    OR
  • If the principal member or husband or wife gives us a sworn affidavit that he or she takes primary responsibility for meeting the daily needs of the child.
  • We need an affidavit to be completed by the principal member and biological parent, where applicable confirming financial dependency of the grandchild on the principal member.
  • If the parent of the child is also registered as a dependant, an affidavit is only needed from the principal member for
    the grandchild or great grandchild.

Siblings (brothers or sisters), half-siblings, step-siblings and siblings-in-law

  • We need an affidavit (to be completed by the principal member) confirming financial dependency of the sibling on the principal member.
  • The husband, wife or partner must be registered to add their siblings as dependants.

Nephews and nieces (including in-laws)

  • We need an affidavit confirming financial dependency of nephews and nieces on the principal member. The affidavit must
    be completed by the member and the sibling, where applicable.
  • If the parent of the child is also registered as a dependant, an affidavit is only needed from the principal member for
    the niece or nephew.

Registering your newborn in time is very important!

You must send a completed newborn registration form and a certified copy of the birth certificate to the Scheme within 60 days
from the birth of your child. If your newborn's surname is different from yours, you must provide the Scheme with an affidavit confirming that the child is yours.

Contributions for your child will be due from the first day of the month after the month in which he/she was born if you register your child within 60 days from the birth date. If you do not register your newborn in time, we will not be able to register your child as a dependant on the Scheme from the date of their birth. This means that we will not cover any expenses related to your newborn's birth and you will have to pay these costs out of your own pocket

Yearly review of dependants:

Every year, the Scheme reviews whether dependants still qualify to receive benefits according to the Scheme Rules.

Each year, principal members must give us proof of financial dependency for all dependants over the age of 21.

Disabled dependants and dependants (parents, parents in law, partners) who are over 65 years (pensioners) only need to give supporting documents to the Scheme once.

The table below gives more details about full-time students qualifying to be dependants:

Student's age Rates to be paid Review period 
Under 21 years old

You pay child rates as long as
you have handed in all relevant documents:
Proof that they are financially dependent on the 
principal member.
 

Two months before the
birth month of the dependant
every year.  
21 years and older but under 28
and a full-time student
You pay child rates as long as
you have handed in all relevant documents:
Proof of study at a regcognised tertiary
institution to show that student is studying
on a full-time basis.

If not a student, but financially dependent on the
member, the child may continue as a dependant
(at adult rates)provided all relevant documents
are submitted.  
Documents must be provided before
the end of March every year. The period
under review will be April to March of the
following year.  

Why it is important to provide the required documents in time:

  • If ALL the required documents (as specified on the eligibility review letters sent to members) are not received before the end of the birth month, we will remove the dependant from the Scheme. We could also change the rates you pay for your dependant from child to adults rates.
  • If documents for a newborn are provided late, the dependant will not be covered by the Scheme from the date of birth. Required information must be received.

Enrolment Forms >

Download the enrolment pack in
easy-to-use PDF format. Click Here >

Prospective Member Enquiries >

SMS your PERSAL/PERSOL number to:
083 450 4367
join@gems.gov.za | More Contacts >

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