Emergency Medical Services

The Scheme provides unlimited emergency medical assistance to GEMS members.

Emergency medical services include:

Emergency telephonic assistance;

Emergency medical response by road or air to the scene of a medical emergency;

Transfer by road or air to the closest, most appropriate medical facility and

Repatriation of a patient where medical intervention is required.

The procedure you should follow is:

Dial 0800 44 4367 to contact the GEMS Emergency Services Provider, Netcare 911.

Give your name and the telephone number that you are calling from.

Provide a brief description of what has happened and how serious the situation is.

Give the address or location of the incident to assist paramedics to get there.

Do not put down the phone until the person on the other side has disconnected.

Further important points:

Please ensure that all your registered dependants are aware of this service.

Inform your child's school that he/she is a member of GEMS. Make sure your child and the school knows the emergency medical service number.

Members must phone 0800 44 4367 in all medical emergencies. In cases where a member is transported by another service provider involuntarily (other than Netcare 911), the member must ensure that the service provider submits an invoice to Netcare 911 within 10 days of the service date to ensure payment of this account.

Inform the hospital you are admitted to that you are a GEMS member and that any hospital transfers must be authorised by calling Netcare 911.