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Emergency Medical Services


The Scheme has an Emergency Medical Services (EMS) Provider Network that provides unlimited emergency medical assistance to GEMS members.

How the GEMS EMS Network works

The GEMS EMS Network is open to all EMS providers (ambulance services) that meet GEMS criteria. When you call the emergency telephone number - 0800 44 4367 - the Emergency Medical Evacuation Dispatch (EMED) Centre will receive the call and assign an EMS provider to the incident. The EMED Centre can be contacted 24 hours a day, seven days a week.

Emergency medical services include:

  • Help given over the phone if there is an emergency
  • Emergency medical response (ambulance and emergency personnel) by road or air to the scene of a medical emergency
  • Transfer by road or air to the closest, most appropriate medical facility
  • Transfer of a patient from one hospital facility to another where medical intervention is required.

Follow these steps when you are faced with an emergency:

1. Dial 0800 44 4367 to contact the EMED Centre.
2. Give your name and the telephone number that you are calling from.
3. Give the address or location of the incident to help paramedics to get there.
4. Provide a brief description of what has happened and how serious the situation is, for example:
       4.1 Age of the patient
       4.2 Is the patient male or female
       4.3 Is the patient breathing?
       4.4 Is the patient conscious?
       4.5 Brief details on the current condition of the patient.
5. Confirm the patient's medical aid number and patient's details.
6. Do not put down the phone until the person on the other side has disconnected.


Tell your dependants about this service

Please ensure that all your registered dependants are aware of this service. Inform your child's school that he/she is a member
of GEMS and make sure your child and the school knows the emergency medical service number.

Should you need to be transferred from one hospital facility to another, please inform the hospital you are admitted to that you are a GEMS member and that any hospital transfers must be authorised by calling the EMED Centre on 0800 44 4367.

This information may also be found in the Emergency Medical Services brochure

 

Forms >

Download various forms relating to your membership in easy-to-use PDF format. Click Here >

Member Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >