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A warm welcome to you, our valued GEMS members.
With another busy, productive year behind us, a year during which the Scheme continued to grow, there is much to reflect on and a great deal to appreciate. On behalf of the Board of Trustees and management of GEMS I wish to express our most sincere thanks to you, our valued GEMS members, for your ongoing support and loyalty.
Being responsible for more than 660 000 principal members and 1.8 million covered lives is both a daunting task and a humbling experience. Knowing that the health and wellbeing of close on two million lives now rests in our hands is a responsibility that we do not take lightly within GEMS. We believe that our pleasing growth figures are mainly due to the Scheme remaining close to its members while staying attentive to their every need.
The Board of Trustees and management of the Scheme continuously strive to improve members' experience of services rendered by GEMS. GEMS has therefore engaged in on-going research to track the satisfaction levels of members with respect to various aspects of the Scheme's services. Findings from the 2012 satisfaction survey indicated that 86% of GEMS members are satisfied with GEMS - an increase of 2% when compared to the 2011 member survey. It was most pleasing to note that 87% of those surveyed had every confidence in the Scheme. The overall level of satisfaction with GEMS implies a high level of confidence and trust in GEMS and strong brand loyalty. Almost half of the respondents said there is nothing they would change about GEMS, affirming the high satisfaction ratings that GEMS has received over the years.
Our Trustee election during 2013 is the ideal opportunity for you to become more involved in the running of the Scheme. This year three Trustees will be elected from among the ranks of the GEMS membership base. A further four Trustees will be appointed by Ms Lindiwe Nonceba Sisulu, Minister for Department of Public Service and Administration.
We encourage you to be on the lookout for news pertaining to the elections and to participate in this democratic and worthwhile process.
During the year, the Scheme will be running a special healthcare information and education campaign during which we will encourage you to take charge of your personal health and wellbeing as well as sending us your Scheme experience testimonials.
Watch this space for further developments and make a special effort to participate in the running of your Scheme during 2013.
Mr Zava Colbert Rikhotso