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WELCOME TO THE GEMS MEMBER ONLINE FACILITY

Thank you for visiting us online. Sign in here to access your membership information.

On this secure website you can:

  • View your available benefits.
  • View your personal details and update your contact details.
  • Search for recent claims.
  • View your past claims statements, hospital pre-authorisations or chronic authorisations.
  • Choose in which language you would like to receive your communication.
  • Request a new membership card and generate a printable membership certificate.
  • And so much more!

Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.

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Maternity Programme


Pregnancy is an extraordinary experience. If one has to highlight life experiences, most women will say that pregnancy and childbirth are the experiences that they will never forget.

The GEMS Maternity Programme has been introduced to ensure that expectant mothers receive high-quality care during their pregnancies, and to help reduce the risk of possible complications.

As a member on the programme you have access to a team of experienced midwives for assistance with general health and pregnancy-related questions. You also have access to healthcare information that will make it possible for you to make informed decisions with your midwife or doctor about your health and birth choices.

Other advantages of joining the Maternity Programme:

  • You get a GEMS pregnancy, birth and early parenting book when you register
  • We will send you a free maternity bag during your third trimester. This is a gift from us to you and your baby.
  • You will receive information about the benefits offered by GEMS during your pregnancy and after the birth of your child
  • You will receive a Care Plan to guide your doctor in the appropriate treatment necessary for the duration of your pregnancy
  • You will receive authorisation to your admossion to a hospital/birthing facility of your choice
  • You will get telephone support if you experience problems during the first six weeks of parenthood

Click below to apply or phone the Call Centre on 0860 00 4367 for more information.

Forms >

Download various forms relating to your membership in easy-to-use PDF format. Click Here >

Member Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >

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