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WELCOME TO THE GEMS MEMBER ONLINE FACILITY

Thank you for visiting us online. Sign in here to access your membership information.

On this secure website you can:

  • View your available benefits.
  • View your personal details and update your contact details.
  • Search for recent claims.
  • View your past claims statements, hospital pre-authorisations or chronic authorisations.
  • Choose in which language you would like to receive your communication.
  • Request a new membership card and generate a printable membership certificate.
  • And so much more!

Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.

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Get support on our HIV/AIDS Disease Management Programme (DMP)


The HIV/AIDS DMP offers treatment, care and support for all beneficiaries who are living with HIV/AIDS. We encourage you to enrol on the DMP as soon as possible, preferably from the time of diagnosis. If you are HIV positive, even if you are not taking ARVs yet - you will benefit by enrolling on the DMP. The HIV/AIDS DMP provides the following benefits for both GEMS members and their dependants:

  • Regular monitoring of disease progression and response to therapy
  • Regular monitoring tests for possible side-effects of treatment
  • Ongoing patient support via our Nurse-Line
  • Clinical guidelines and telephonic support for doctors
  • Help in finding a registered counsellor for emotional support
  • Medicine to treat HIV (including drugs to prevent mother-to child transmission and infection after sexual assault or needle
    stick injury) at the most appropriate time
  • Treatment to prevent opportunistic infections like certain serious pneumonias and tuberculosis (TB)


For more information regarding HIV/AIDS, please use the following confidential communication channels:
SMS (please call me): 083 410 9078

This number accepts Call Back messages. A trained HIV/AIDS counsellor will then contact you to offer support and advice.

DMP call centre: 0860 100 646

Fax: 0800 600 773

Email: afa@gems.gov.za

Forms >

Download various forms relating to your membership in easy-to-use PDF format. Click Here >

Member Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >

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