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WELCOME TO THE GEMS MEMBER ONLINE FACILITY

Thank you for visiting us online. Sign in here to access your membership information.

On this secure website you can:

  • View your available benefits.
  • View your personal details and update your contact details.
  • Search for recent claims.
  • View your past claims statements, hospital pre-authorisations or chronic authorisations.
  • Choose in which language you would like to receive your communication.
  • Request a new membership card and generate a printable membership certificate.
  • And so much more!

Any queries? Please provide your feedback so that we can make your GEMS online experience a pleasant one.

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Get your medicine from the Chronic Medicine Designated Service Provider (DSP)


To avoid out-of-pocket expenses, your doctor should not prescribe medicine that is not on the formulary (medicine list) for the benefit option you are on, or more expenive than the Scheme's reference - i.e.: the medicine price list (MPL).

Your chronic medicine benefit will last longer if you get your medicine from the Chronic DSP and use generic medicine where possible. By getting your medicine from the Chronic DSP you will avoid a 30% co-payment. Pharmacists at the Chronic DSP are available to advise members on generic alternatives and MPL products changes, as well as on queries related to their drugs.

Forms >

Download various forms relating to your membership in easy-to-use PDF format. Click Here >

Member Enquiries >

0860 00 4367 (Call Centre) enquiries@gems.gov.za More Contacts >

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