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Experience the GEMS Difference

It's time to consider your healthcare needs for 2018

Choosing the right benefit option is an important step to a healthier you. We encourage you to take the time to understand the benefits each option offers and to consider your financial and healthcare needs before making your choice.

The option selection brochure  contains the information you need to make your choice.

3 easy steps to choosing your option for 2018

Start the new year knowing that you and your dependants are covered by the best option for your needs.

    Read through the 2018 benefit schedule and contribution table to find out what benefits are offered for each option and how much it will cost.
    Carefully consider your and your dependants' healthcare needs and budget for the year ahead.
    After careful consideration, decide if you need to remain on your current option, or if you need to change to a different option for 2018.

Decided to change your option for 2018?

If you decide to change your option for 2018, let us know via any one of the following channels. These channels will open on 7 November 2017 and close on 7 December 2017. Remember, whichever method you choose to change your option, it needs to reach us during this time.

Option selection form
Complete the Make your choice for 2018 form and make sure that all details are correct. Send the completed and updated form to us via any one of the following ways:

  • Email:
  • Fax: 0861 00 4367
  • A GEMS Walk-in Centre: Hand it in at your nearest one
  • Post: GEMS, Private Bag X782, Cape Town 8000

24-hour automated self-service facility

  • Call our 24-hour automated self-service facility on 0860 00 4367 and select option two (2)
  • Select the language in which you want to be assisted
  • Press 1 and then press zero (0) to change your option
  • As the main member you will need to enter your membership number, ID number and cellphone number


  • Sign in to Member Online via (click on "Sign In" on the top right of your screen)
  • Click the Option Selection icon under Navigate on the Menu to make your option change


  • Dial *134*4367#
  • Enter your member number
  • Enter your ID number
  • Select your option
  • Confirm your selection

Experience the difference of care coordination

The Emerald Value option introduces a value proposition where members have access to the same rich benefits offered on the Emerald option, but at a more affordable rate. The Emerald Value option (EVO) improves healthcare through care coordinated by your nominated General Practitioner (GP). Please note that on Emerald Value you need to have a nominated network GP and you are also required to only use hospitals on the GEMS hospital network. Make sure that one of our network hospitals is in your and your dependants' area by referring to the Emerald Value Hospital Network List.

Read why GEMS is still the best option for your healthcare needs.

Make YOUR choice for 2018 and experience the GEMS difference!

Forms >

Download various forms relating to your membership in easy-to-use PDF format. Click Here >

Member Enquiries >

0860 00 4367 (Call Centre) More Contacts >