Designated Service Providers

A DSP is a healthcare provider or group of providers who have been selected by GEMS to provide members with the diagnosis, treatment and care in respect of medical conditions, including PMB conditions. GEMS has selected the following DSPs for PMB care:

  • State hospitals
    The State is GEMS's DSP for the treatment of in-hospital PMBs. Locate a provincial hospital.
  • Chronic medicine DSPs
    It is recommended that members use the chronic medicine Courier Pharmacy (Medipost) and contracted pharmacies in the chronic medicine Pharmacy Network to obtain all chronic medicine (including medicine for HIV). If they use another pharmacy they will have to make a co-payment out of their own pocket. Members will be allocated to the chronic medicine Courier Pharmacy for a minimum period of six months. Thereafter they can choose another pharmacy on the chronic medicine Pharmacy Network or remain with the chronic medicine Courier Pharmacy. This is in line with the six month script cycle. 
  • GEMS Network of healthcare providers
    For members (especially those on the Sapphire and Beryl options) to have access to comprehensive benefits through a network of healthcare providers. Find a network healthcare provider.
  • GEMS Emergency Medical Services (EMS) Network
    For unlimited EMS assistance to all members.
  • Specialist Network
    The Specialist Network currently covers Paediatricians, Physicians (which includes Pulmonologists, Gastro-enterologists, Neurologists, Cardiologists, Rheumotologists), Psychiatrists, Obstetricians and Gynaecologists. This will be extended to more specialties in 2018.

If you cannot find a DSP/Network provider in your area, please phone 0860 00 4367 and follow the voice prompts.