The role of the Clinical Governance and Administration Committee ("the Committee") or ("CGAC") is to support the Board of Trustees ("the Board") or (BoT) in ensuring effective oversight of, and reporting on the following:
   1.1. Healthcare Management in the Scheme;

   1.2. Administration and Services;

   1.3. Procurement according to delegated authority;

   1.4. Member and Stakeholder Communication;

   1.5. Member Complaints and Compliments;

   1.6. Marketing and Membership Growth;

   1.7. Client Liaison office activities;

   1.8. Member Satisfaction;

   1.9. The GEMS Service Delivery Structures;

   1.10. Knowledge Management;

   1.11. Data Analytics and Actuarial Services;

   1.12. Health Policy;

   1.13. Research and Development;

• The Committee is responsible for assessing, deciding and reporting to the Board on the approval of ex-gratia payments to members of the Scheme.

• The Committee may assign duties to one (1) or more designated member(s) of the Committee.