This Privacy Policy governs the way Government Employees Medical Scheme (GEMS) collects, uses, maintains, and discloses information collected from users (each, a "User") of the GEMS Member App ("App"). This privacy policy applies to the GEMS App offered by GEMS.
To register for the GEMS Member App, Users must provide the following information:
The password must be at least 8 characters long and contain at least one capital letter, one number, and one special character.
Upon successful registration, Users will be able to log in to the App using their provided username and password. The App may use the supplied SA ID Number, Cell Number, or GEMS Membership Number to authenticate the User and retrieve their relevant membership information from GEMS' records.
By registering on the App, Users acknowledge that GEMS already has their personal information on file from their prior membership registration with the scheme. This information will be used to personalise the User's experience within the App and provide access to relevant features and services.
While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
We may also collect information about how the App is accessed and used ("Usage Data"). This Usage Data may include information such as your device's browser type, browser version, the pages of our App that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
GEMS uses the collected information for various purposes:
We may use third-party Service Providers to monitor and analyse the use of our App.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Please note that GEMS is categorized among "Highly Regulated Industries". As such, our mobile app does not include functionality to delete your account directly.
The GEMS Member App provides access to your membership information, but does not store the full scope of your GEMS membership data. Removing the app from your device will delete any cached information used to facilitate the app experience, but will not erase your membership records.
Should you wish to close your GEMS membership account entirely and request deletion of your associated membership data, you must contact GEMS directly to facilitate this process by:
Our customer service team will assist you with the necessary steps to process your membership cancellation, and delete your data in accordance with our legal and regulatory obligations as a medical scheme. Our team can also provide more details on data retention policies and timelines related to your specific case.
Privacy If you have any questions about this Privacy Policy, please contact us:
At GEMS we believe that every one of our members matter. That is why we have prepared the member newsletter to focus on your specific needs.