The position of Client Liaison Officer is currently vacant. The Client Liaison Officer will report directly to the Team Leader and form part of the Client Liaison Division. The position is based in Pretoria. 

The total remuneration package for this position is negotiable based on qualifications and experience.

The Client Liaison Officer will provide support to the Team Leader through the implementation of the following Key Performance Areas (KPAs):

• Visit, interact and assist members in Departments and other public service officesas and when required;
• Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members;
• Receive Scheme correspondence from members and submit to the Administrative team on a

  daily basis; 

• Follow up with members on outstanding information or documents required by the Scheme to finalise business processes;
• Assist the marketing service provider at marketing events by attending to member queries;
• Attempt to resolve all queries at first contact;
• Log all resolved and unresolved queries on a daily basis for reporting purposes;
• Compile a daily activity report;
• Escalate all unresolved queries to the admin team through the team leader on a daily basis;
• Represent GEMS well at all times in line with the mission, vision and values;
• Maintain positive Scheme member and stakeholder relationships;
• Facilitate effective communication between members and the Scheme;
• Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;
• Provide ad hoc information when requested;
• Have extensive Scheme and operational knowledge to assist in resolving member queries; • Must have the ability to use a computer and required systems to resolve member queries; and
• Market the Scheme to potential members and assist in enrolling them on the Scheme.

Qualification requirements are:

• Matric and/or post-matric qualifications;
• 1 – 2 years customer service back ground in call centre or service environment, customer

  relations;

• Healthcare experience ground (not nursing or clinical background but similar exposure and this could be that advantageous)
• Administrative and Planning;
• Passion for customer service;
• Self-motivated and pro-active;
• Attention to detail;
• Excellent interpersonal skills;
• Good written and verbal communications skills;
• Team player;
• FAIS accreditation / background (advantageous);
• Driver’s license (required)
• Own car

https://www.careerjunction.co.za/companies/35144/government-employees-medical-scheme 

The closing date for applications is 27 May 2022. Should you not hear from us by 31 July 2022, please consider your application unsuccessful.

*** GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.

*** Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.

*** Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.

***Gems is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with Gems employment equity plan.