4 X positions of Client Liaison Officers are currently vacant. The Client Liaison Officers will report directly to the Team Leader and form part of the Client Liaison Division. The positions are based in Cape Town.
The total remuneration package for this position is negotiable based on qualifications and experience.
The Client Liaison Officers will provide support to the Team Leader through the implementation of the following Key Performance Areas (KPAs):
- Visit, interact and assist members in Departments and other public service offices as and when required;
- Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members;
- Receive Scheme correspondence from members and submit to the Administrative team on a daily basis;
- Follow up with members on outstanding information or documents required by the Scheme to finalise business processes;
- Assist the marketing service provider at marketing events by attending to member queries;
- Attempt to resolve all queries at first contact;
- Log all resolved and unresolved queries on a daily basis for reporting purposes;
- Compile a daily activity report;
- Escalate all unresolved queries to the admin team through the team leader on a daily basis;
- Represent GEMS well at all times in line with the mission, vision and values;
- Maintain positive Scheme member and stakeholder relationships;
- Facilitate effective communication between members and the Scheme;
- Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;
- Provide ad hoc information when requested;
- Have extensive Scheme and operational knowledge to assist in resolving member queries;
- Must have the ability to use a computer and required systems to resolve member queries; and
- Market the Scheme to potential members and assist in enrolling them on the Scheme.
Qualification requirements are:
- Matric and/or post-matric qualifications;
- 1 – 2 years customer service back ground in call centre or service environment, customer relations;
- Healthcare experience ground (not nursing or clinical background but similar exposure and this could be that advantageous)
- Ability to identify areas of need for member servicing and potential scheme growth within the Western Cape Province;
- Administrative and Planning;
- Passion for customer service;
- Self-motivated and pro-active;
- Attention to detail;
- Excellent interpersonal skills;
- Good written and verbal communications skills;
- Ability to speak one of the following additional language in addition to English : Afrikaans / isiXhosa;
- Team player;
- FAIS accreditation / background (advantageous);
- Driver’s license (required)
- Own car ( required)
All external candidates, please apply via Career Junction using the following link :
https://www.careerjunction.co.za/client-liaison-officer-at-government-employees-medical-scheme-job-2490079.aspx
The closing date for applications is
10 November 2022. Should you not hear from us by 31 January 2023 please consider your application unsuccessful.
*** GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
*** Information is required for Employment Equity purposes.
*** Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
*** Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.
***Gems is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with Gems employment equity plan.
The position of ICT Integration Specialist is vacant. The ICT Integration Specialist will report directly to the Senior Manager: Application Development and forms part of the ICT division. The position is based at GEMS Head Office, Pretoria.
The total remuneration package will be will be based on qualifications and experience.
The ICT Integration Specialist will be required to participate in the planning, coordination, and solution development and implementation activities related to the integration of applications and technologies within the organizations application integration environment. Proven communication skills, problem-solving skills, proficiency in programming languages and data structures, and knowledge of integration best practices are critical to successful performance in this role and providing support to the SM: Applications Development through the following KPA’s:
Key Performance Areas (KPAs):
- Develop and maintain services used in application integrations.
- Design integration solutions and document the design in accordance with best practices.
- Work with development teams to architect, design, build, and implement application integrations.
- Develop and maintain data integration components such as SQL queries, stored procedures, data extraction and cleansing, and integration with system front end components.
- Write PL-SQL code to retrieve appropriate data as derived from requirements.
- Build reports and/or data extracts to support business analysis.
- Support development on resolving system defects, acting as liaison in developing solutions.
- Coordinate directly with business analyst to best understand and analyze application integration business specifications.
- Provide technical assistance to troubleshoot and resolve integration errors.
- Assist application software developers and engineers in development of Application Program Interface (APIs) to interact with the application integration environment
- Design, develop, and deploy solutions within the organization’s architectural principles, policies, and guidelines
- Continually develop skills in the integration technologies in place in the AI environment, as well as staying informed on new developments in integration technology.
- Implement audit, logging, and monitoring solutions to provide proactive operational support in the AI environment.
Qualification requirements are:
- National diploma or university degree in the field of computer science, information technology, information systems or relevant degree
- Application Integration Certification is must.
- Experience in Application Integration role is a must.
- Full systems development life cycle experience.
- Minimum of 8 years relevant work experience in Application Architect.
- Certification in Application Integration is a must.
- Systems Development Lifecycle Management is essential. Project Management is an advantage.
- Knowledge of HealthCare Solution is an advantage.
- Competency with XML constructs and schemas.
- Technically fluent in programming languages, including .Net environment/ platform
- Experience with business and technical requirements analysis, business process modeling/mapping and methodology development, and data mapping
- Confidence and experience with API protocols and schemas such as SOAP and REST
All external candidates, please apply via Career Junction using the following link :
https://www.careerjunction.co.za/companies/35144/government-employees-medical-scheme
The closing date for applications is 2 September 2022. Should you not hear from us by 30 November 2022 please consider your application unsuccessful.
*** GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
*** Information is required for Employment Equity purposes.
*** Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
*** Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.
***Gems is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with Gems employment equity plan.
The position of ICT Integration Specialist is vacant. The ICT Integration Specialist will report directly to the Senior Manager: Application Development and forms part of the ICT division. The position is based at GEMS Head Office, Pretoria.
The total remuneration package will be will be based on qualifications and experience.
The ICT Integration Specialist will be required to participate in the planning, coordination, and solution development and implementation activities related to the integration of applications and technologies within the organizations application integration environment. Proven communication skills, problem-solving skills, proficiency in programming languages and data structures, and knowledge of integration best practices are critical to successful performance in this role and providing support to the SM: Applications Development through the following KPA’s:
Key Performance Areas (KPAs):
- Develop and maintain services used in application integrations.
- Design integration solutions and document the design in accordance with best practices.
- Work with development teams to architect, design, build, and implement application integrations.
- Develop and maintain data integration components such as SQL queries, stored procedures, data extraction and cleansing, and integration with system front end components.
- Write PL-SQL code to retrieve appropriate data as derived from requirements.
- Build reports and/or data extracts to support business analysis.
- Support development on resolving system defects, acting as liaison in developing solutions.
- Coordinate directly with business analyst to best understand and analyze application integration business specifications.
- Provide technical assistance to troubleshoot and resolve integration errors.
- Assist application software developers and engineers in development of Application Program Interface (APIs) to interact with the application integration environment
- Design, develop, and deploy solutions within the organization’s architectural principles, policies, and guidelines
- Continually develop skills in the integration technologies in place in the AI environment, as well as staying informed on new developments in integration technology.
- Implement audit, logging, and monitoring solutions to provide proactive operational support in the AI environment.
Qualification requirements are:
- National diploma or university degree in the field of computer science, information technology, information systems or relevant degree
- Application Integration Certification is must.
- Experience in Application Integration role is a must.
- Full systems development life cycle experience.
- Minimum of 8 years relevant work experience in Application Architect.
- Certification in Application Integration is a must.
- Systems Development Lifecycle Management is essential. Project Management is an advantage.
- Knowledge of HealthCare Solution is an advantage.
- Competency with XML constructs and schemas.
- Technically fluent in programming languages, including .Net environment/ platform
- Experience with business and technical requirements analysis, business process modeling/mapping and methodology development, and data mapping
- Confidence and experience with API protocols and schemas such as SOAP and REST
All external candidates, please apply via Career Junction using the following link :
https://www.careerjunction.co.za/companies/35144/government-employees-medical-scheme
The closing date for applications is 2 September 2022. Should you not hear from us by 30 November 2022 please consider your application unsuccessful.
*** GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
*** Information is required for Employment Equity purposes.
*** Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
*** Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.
***Gems is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with Gems employment equity plan.
